Issues and Terms
Orders & Payment
Which payment methods do you accept?
We offer a professional and secure checkout experience. We accept a wide range of payment methods through our secure gateway, including:
Credit and Debit Cards: Visa, Mastercard, and American Express.
Digital Wallets: Apple Pay and Google Pay.
Regional Options: We support various local electronic payment methods via Stripe to ensure a seamless transaction for our European clientele.
Is my transaction information protected?
Security is our utmost priority. We utilise industry-standard AES-256 encryption and robust security protocols. All payments are processed through PCI-DSS compliant channels, ensuring the highest level of data integrity. We do not store your full credit card details on our servers; all sensitive data is handled by our certified payment processor.
Shipping & Delivery
Where are products shipped from?
All orders are dispatched directly from our central warehouse in Singapore. As a vertically integrated business, we maintain absolute quality control over our proprietary inventory of wall-mounted pot stands. Every item undergoes a rigorous internal inspection before being dispatched to ensure it meets our premium standards.
What are the expected delivery timelines?
Order Processing: Orders are professionally prepared and dispatched within 1–3 business days. You will receive a confirmation email once your order is processed.
Delivery Duration: We partner with premier global logistics providers, including DHL, FedEx, and UPS Priority. The estimated transit time to Europe and the UK is typically 5–12 business days.
How can I track my order?
We provide full transparency throughout the logistics process. You will receive automated notifications at the following milestones:
Dispatch: When your parcel leaves our Singapore facility (includes a tracking link).
In Transit: When the shipment arrives at the regional logistics hub in Europe.
Out for Delivery: When the parcel is assigned to your local courier for final delivery.
What happens if my delivery is delayed?
Should a shipment exceed the standard delivery window, our logistics team will initiate a formal investigation with the carrier. If a parcel is confirmed lost in transit, we provide a guaranteed resolution, including a full refund or a complimentary reshipment.
Returns & Refunds
What is your return policy for European customers?
In full compliance with EU Consumer Protection Legislation, customers have a 14-day Right of Withdrawal. You may request a return within 14 days of receiving your goods without justification.
Refund Scope: We will refund the full price of the goods plus the standard original shipping cost.
Return Logistics: Please note that return shipping costs to our Singapore facility are the responsibility of the customer unless the item is faulty.
What should I do if my item arrives damaged or faulty?
We take immense pride in the craftsmanship of our pot stands. If your item arrives damaged, please contact us at potstand@wallpotperch.com immediately.
Procedure: Please provide your order number and photographic evidence of the damage.
Resolution: Upon verification, we will process a full refund or send a replacement at no additional cost. To ensure a swift resolution and reduce environmental impact, you are typically not required to return the damaged item.
When will I receive my refund?
Once authorised, refunds are credited back to your original payment method within 5–10 business days, depending on your financial institution’s processing times.
Contact & Corporate Information
How can I contact your support team?
Our dedicated team is available to assist you with any enquiries. We aim to respond to all emails within 24 hours.
Email: potstand@wallpotperch.com
Phone: +65 6259 0116
Corporate Details:
Company Name:A FLOWERS SONG PTE. LTD.
Registration Number: 201709249N
Registered Office: 17 Pasir Ris Link, #09-43, Seastrand, Singapore 518183