This statement serves to clarify the operational structure and commercial framework of A FLOWERS SONG PTE. LTD. (UEN: 201709249N), the parent entity of the online retailer Wallpotperch. We know that shopping internationally requires trust. That’s why we want you to know exactly how we operate: no middlemen, just our team in Singapore hand-packing your orders and sending them straight to your door in Europe.
1. In-House Manufacturing & Product Origin
Our enterprise operates as a brand owner with a direct relationship with our manufacturing processes. We oversee the entire lifecycle of our wall-mounted planters, from the initial raw material sourcing to the final assembly of the physical goods. By maintaining direct oversight of production, we ensure that every item dispatched meets our internal quality benchmarks before entering our distribution network. This internalised model allows us to maintain consistent supply levels and price stability.
2. Physical Fulfilment Infrastructure
A FLOWERS SONG PTE. LTD. maintains a dedicated administrative and operational facility located at 17 Pasir Ris Link, #09-43, Seastrand, Singapore 518183. This location functions as our primary dispatch hub. We confirm that all physical items showcased on www.wallpotperch.com are physically situated at this registered address prior to customer purchase. We do not rely on remote fulfilment services or unverified intermediaries to facilitate our deliveries.
3. Direct Personnel Management
Our facility is managed and operated exclusively by the A FLOWERS SONG PTE. LTD. internal team. We do not outsource our logistics or handling to third-party providers. Every order is processed, inspected, and packaged by our trained staff within our own premises. This direct management approach ensures that we maintain a chain of custody over every parcel, significantly reducing the likelihood of handling errors or processing delays.
4. Streamlined Order Execution and Delivery Timeline
We have established a rigorous internal order processing workflow to ensure a seamless and rapid transition from the moment of customer payment to the dispatch of goods. All products are shipped directly from our warehouse located in Singapore. Orders are typically processed within 1 to 3 business days. For our European customers, standard delivery is estimated to take 5 to 12 business days. We provide verified logistics tracking information directly to our customers via our internal systems, thereby demonstrating our comprehensive control over the entire logistics chain—from the point of origin to the final destination.
5. Regulatory Compliance and Consumer Protection
Wallpotperch operates in strict accordance with the Singapore Consumer Protection (Fair Trading) Act and the European Union’s Consumer Rights Directive. Our terms of service reflect a balanced approach that protects the merchant’s operational integrity while upholding the statutory rights of our European and Singaporean clientele. We maintain a transparent refund and return policy that aligns with international distance selling regulations.
Management Team
A FLOWERS SONG PTE. LTD.
17 Pasir Ris Link, #09-43, Seastrand, Singapore 518183
Contact: +65 6259 0116
Email: potstand@wallpotperch.com